Terms & Conditions

Integrity Pricing

At Leon's, you can always feel comfortable with your purchase and proud of your choice. And you'll never have to worry about paying too much because Leon's is the only home furnishings retailer in Canada with Integrity Pricing.

Integrity Pricing means:

• Our everyday prices are the lowest and we guarantee them for 60 days. And when we do have a sale, you can be sure it really is a genuine sale.
• Our prices include placement of most items at no extra charge.
• Our associates are knowledgeable and professionally trained to assist you.
• Our selection of quality home furnishings is the largest under one roof.
• Our on-site warehouses mean fast delivery to your residence.

Integrity Pricing

At Leon's, you can always feel comfortable with your purchase and proud of your choice. And you'll never have to worry about paying too much because Leon's is the only home furnishings retailer in Canada with Integrity Pricing.

Leon's exclusive Integrity Pricing means you always get the best price. Guaranteed to be the lowest for 60 days*. If, within 60 days of your purchase, you see the identical merchandise at a lower published price by an authorized Canadian dealer in the same local trading area, under the same terms and conditions, Leon's will gladly refund you the difference in full upon verification of the details. Published price includes the price of the product plus any membership, administrative, or delivery charges. See your sales associate for full details.

*Merchandise must be the same brand name, same model and, if financed, must be sold under the same finance terms including any administrative or membership charges. Prices may vary from region to region. Price guarantee does not apply to: advertising errors; seasonal products; not in stock items; minimum quantity offers; limited time offers; rebates; coupons; premiums; gift cards; free bonus offers; product that is being liquidated or sold without a manufacturer's warranty; refurbished, damaged, worn or returned goods; floor models; builder rebates; internet only retailers; internet only offers; or going out of business/bankruptcy sales.

Guaranteed Lowest Price

Our policy is to offer you the lowest price guaranteed. If, within 60 days of your purchase, you see the identical merchandise at a lower published price by an authorized Canadian dealer in the same local trading area, under the same terms and conditions, Leon's will gladly refund you the difference in full upon verification of the details. Published price includes the price of the product plus any membership, administrative, or delivery charges.

Please Note: Merchandise must be the same brand name, same model and, if financed, must be sold under the same finance terms including any administrative or membership charges. Prices may vary from region to region. Price guarantee does not apply to: advertising errors; seasonal products; not in stock items; minimum quantity offers; limited time offers; rebates; coupons; premiums; gift cards; free bonus offers; product that is being liquidated or sold without a manufacturer's warranty; refurbished, damaged, worn or returned goods; floor p; builder rebates; internet only retailers; internet only offers; or going out of business/bankruptcy sales.

Guarantees and Warranties

To ensure you are satisfied with your purchase, we offer the following Guarantees and Warranties.

Platinum Promise

You don't just buy a piece of furniture, you buy Peace of Mind™ . At Leon's, we're more than just a furniture store. We're a family, with family values. We understand your family's needs, and that's why since 1909, we've built our business on exceeding expectations for service, quality and value. If for any reason you're dissatisfied, we promise to do whatever we can to make you happy.

Furniture Warranty

Although some furniture manufacturers do not offer a written or timed warranty, Leon's would like you to be satisfied with your purchase. If problems do occur, please do not hesitate to call our service department. Furniture with concealed damage reported within 72 hours of delivery or pick-up, will be repaired free of charge by Leon's or our agent. If the item cannot be repaired, you will be offered an exact replacement at no extra charge. A reselection will be offered if no replacement is available. Please note, with natural products such as wood or leather, some imperfections can be expected and are not considered a defect. Sales are not made on an approval basis and are considered final.

Fabric Protection

When buying upholstered furniture, we recommend the purchase of Leon's fabric protection, with its 5-year warranty, in order to guard your purchase against accidental spills or stains. See program details

Platinum Leather Care

Who will take care of your leather furniture investment when it dries, cracks, splits, stains, rips, tears or burns? Platinum Leather Care not only protects your leather upholstery, our warranty promises that we'll replace your entire suite if necessary, to satisfactorily correct a warranty related problem. See program details

Other Product Protection

Platinum Protection for Other Products (including Bicast, Faux Leather, Leather Look or Vinyl) provides services in the event of accidental stains, rips, tears, burns and other accidental damage. See program details

Platinum Sleep Care

Leon's is pleased to offer a "Sleep Comfort" guarantee for a full 200 nights from the date of delivery of your new mattress set with the purchase of a qualifying mattress protector. This will provide you with Peace of Mind™ that you will be satisfied with the comfort of your new mattress set. See store for details.

Appliance and Electronic Warranty

All appliance sales are covered by manufacturer warranty and are considered final. A card detailing this warranty is packed with each article and is honoured by any of the manufacturer's approved service depots. NOTE: Manufacturer warranty only covers equipment purchased for home or personal use and does not cover equipment used in professional, commercial, or business application - see product warranty card for more information. Please ensure you measure your home for proper fit before pick-up or delivery. If you are requesting the return of an unused appliance within 72 hours of delivery you will be entitled to a refund equal to the original purchase amount less any applicable restocking fees. Any appliance with concealed damage reported within 72 hours of delivery or pick up, will be repaired free of charge by Leon's or our agent. If the item cannot be repaired you will be offered an exact replacement at no extra charge. A reselection will be offered if no replacement is available.

All electronic sales are covered under manufacturer warranty and are considered final. A card detailing this warranty is packed with each article and is honoured by any of the manufacturer's approved service depots. NOTE: Manufacturer warranty only covers equipment purchased for home or personal use and does not cover equipment used in professional, commercial, or business application - see product warranty card for more information. Items cannot be exchanged without authorization from the manufacturer. Please ensure you measure your home for proper fit before pick up or delivery.

Product Protection Plan Although all appliances and audio/video products sold by Leon's include the manufacturer's warranty, you'll receive extra Peace of Mind™ when you purchase Leon's Product Protection Plan. Features: All-inclusive parts and labour coverage; Convenient in-home service (for most products). Contract covers equipment purchased for home or personal use and does not cover equipment used in professional, commercial, or business application. See program details See program details

Platinum Protection Plan (For contracts purchased prior to Sept 1, 2015 )

See program details .

FOR QUEBEC RESIDENTS ONLY:

Notice Concerning the Legal Warranty

The law provides a warranty on the goods you purchase or lease: they must be usable for normal use for a reasonable length of time.

The Consumer Protection Act gives a warranty on all goods you purchase or

lease from a merchant.

The goods must be usable:

• for the purposes for which they are ordinarily used (section 37 of the Act);
• in normal use for a reasonable length of time, which may vary according to the price paid, the terms of the contract and the conditions of use (section 38 of the Act).

For more information on this legal warranty, go to the website of the Office de la protection du consommateur at www.opc.gouv.qc.ca or phone at 514-253-6556 or 1-888-OPC-ALLO (1-888-672-2556).

Delivery and Pick-Ups

Leon's offers delivery to your home, delivery to depot, or pick-ups at our Superstores.

Delivery

To ensure a smooth delivery, please review the following delivery policies.

• We will attempt to contact you by phone 1-2 days before delivery to confirm your delivery.
• Deliveries begin at 8:00 am and continue until all scheduled deliveries for that day are complete. Regrettably, due to the hundreds of deliveries that must be routed, it is impossible to give exact time calls.
• For online orders, an imprint of the credit card(s) used to place the order along with a signature and photo ID of the cardholder, may be required prior to the delivery.
• A signature of a person 18 years of age or older is required on all delivery orders and that individual must accompany the delivery crew into your home or apartment.
• Rooms should be cleared in preparation for your furniture delivery. In addition, driveways and walkways should be cleared to accept delivery (i.e. remove snow and ice). Please be sure there is a clear path from the point of entry to your home to the room where your new furniture will be placed. Due to liability issues, we cannot move your existing furniture or any electronics, TVs, or computers.
• Due to health and safety regulations, our drivers cannot remove their safety work boots. Please ensure your floors are properly protected.
• Please measure your home/doorways to fit your new furniture, appliance or TV. Please note that a restocking fee may apply if uncrated merchandise does not fit through doorways or into basements.
• We will uncrate or unpack your new furniture purchase (with the exception of ready to assemble products) and we will set it in place. Due to health regulations, soiled or stained upholstery or bedding cannot be moved by our professional delivery associates. We also cannot disassemble any existing furniture in your home in order to complete the delivery.
• For delivery of appliances, including refrigerators, freezers, washers, dryers, dishwashers & ranges, we will uncrate and move your new purchase into place, but for insurance reasons our drivers cannot connect it to electrical, plumbing or gas outlets. For installation services, contact the customer service department of the Leon's store nearest you and request installation services for an additional fee . If you want an existing appliance moved to your curb, for safety reasons, the pieces must be disconnected and/or drained. Old appliances will be moved to your curb on a one for one basis only if they are reasonably clean and if it is safe to do so. A damage waiver must also be signed.
• Larger size televisions will be removed from the carton and set in place. However, we will not mount or connect any electronics. A restocking fee may apply if uncrated televisions do not fit through doorways or into basements. Please measure the unit and your premises prior to delivery.

Pick-Ups

Leon's offers convenient pickup at most of our Superstore locations. Should you pick up your furniture, pick-up hours and directions will be emailed to you with your order confirmation.