GENERAL DELIVERY INFORMATION
Deliveries begin at approximately 8:00 AM and continue until all scheduled deliveries for the day are complete. Regrettably, due to the hundreds of deliveries that must be routed, it is impossible to give exact time calls. For your convenience, you may prearrange to have a Leon’s representative call your home or office 1 hour prior to the estimated time of arrival. We would appreciate it if you would be home on the scheduled day of delivery.
A signature of a person 18 years of age or older is required on all delivery orders. That individual must also accompany the delivery crew into your home or apartment. If you are in a condominium or apartment building, please ensure the service elevator is booked in advance.
Please note, for the safety of our delivery crews, and to expedite the delivery process, there are absolutely no C.O.D orders under any circumstances. All balances owing must be paid in advance at least 2 days prior to delivery or alternative delivery dates will have to be arranged.
Pin hinged doors can be removed to complete a delivery. However, carpentry work such as removing doorway moldings, banisters, etcetera, cannot be done. Our delivery associates are required to wear safety footwear at all times and cannot remove their boots but will put on protective boot covers and/or provide coverings to protect your floors.
Please ensure your driveway and walkways are cleared to accept the delivery (i.e. remove snow and ice). As well, please clear the path inside your home to the area where your purchase is to be placed. All pictures and any fragile items in narrow hallways or in stairways should be removed prior to delivery.
When unusual or difficult delivery conditions are encountered, the customer will be advised in advance of the risk of damage occurring. The customer then has the option of signing a damage waiver or having the merchandise returned to the store and reselecting other products.
Due to insurance regulations, we cannot be responsible for any damage incurred by moving any items not purchased on your invoice. Also, we are not responsible for damages caused by any third party that may have been referred to you by anyone in our company.
A restocking fee may apply if unwrapped furniture, bedding, appliances, or electronics do not fit through the doorway or in the space intended. Please measure the units and your premises, including stairwells and doorways prior to delivery.
DELIVERY WITH PIECE OF MIND
Yes that’s right! At Leon’s we strive to ensure that getting your
purchase to you is made as easy and accessible as possible. That’s why
we offer FREE local delivery* (excluding stores in British Columbia) for
ALL orders $799 or more before taxes! Leon's delivers thousands of
orders a day, quickly and efficiently. With over 100 years of
experience, we offer our top of-the-line delivery service with a smile.
Sit back and let our professional delivery team do all the heavy
*See store for included delivery areas.
Signature / Photo Required
To help protect you from theft and fraud, we require the person listed on the order to show valid, government-issued photo ID and provide their matching signature at the time of delivery.