Frequently Asked Questions

Shopping at Leons.ca

Note: Please be sure you have entered your postal code above to see the most relevant and specific answers to your questions.

How does Leon's online work?

As one of Canada's leading retailers, Leon's is pleased to bring you the best in online shopping. Browse our tremendous selection of merchandise and use our interactive tools to find everything for your home. Ready to order? Your items are in-stock, nearby, and can be delivered quickly and inexpensively. Select your delivery date, place your order online and you’ll soon receive your merchandise from one of our local stores that knows home delivery and will always be there to help. There is also in-store pick-up available.

Where can I see your products in a store?

With 86 locations across Canada, it's likely there's a Leon's store near you. To see our products in a local Leon's store, enter your postal code and we’ll direct you to the nearest Leon's location. Interested in seeing a particular item? On that item's Product Details Page, you can see at what store the item can be picked up. Please call that store before heading out however, to get more up-to-the-minute availability information. You can use the Store Locator to find any store's phone number.

I saw an item in one of your stores, but I can't find it on your site. How can I buy it?

Try finding it on our site by typing information about the item into the search box at the top right hand side of each Leon's website page. The best results will be with the SKU number of the item you are looking for.

What about delivery?

Shopping online with Leon's gives you the same experience as if you had shopped in person at one of our showrooms. We provide you with the same delivery service, and we're close by should you need help. We think it’s the best of both worlds – the convenience of online shopping plus the efficient local service of your nearby Leon's store.

Why do you need my postal code?

We won’t sell to you until we’re sure we have a store in your area that can ensure smooth delivery of your order. We use your postal code to:

  • Let you know immediately if we have a store that delivers to your area
  • Tailor our selection to make sure you see only items that can be delivered to you
  • Offer you special pricing that may only be available in some areas
  • Help you find a local store in case you want to see an item in person.

Can I order by phone?

Yes, we accept phone orders. If you know the SKU number of the item you wish to purchase, we gladly accept a small deposit ($50 by major credit card) over the phone to reserve your item. Just call the Leon's store nearest you.

Are online items and offers available in all store locations?

Most items and offers are available in our store locations with the exception of our franchise locations, who may not carry all items or participate in all promotions offered on our website. Please contact the store location nearest to you for more details.


Registration and Privacy

How do I become a Leon's Preferred Customer?

All you have to do is register and create your personal Leon's Account. The process takes only a moment and you’re done! You will receive notice of sale events and exclusive web-only offers if you so choose by checking the box to sign-up.

What if I forget my password?

Go to the Login area of our website and click "Lost Your Password." Enter your email address and we’ll send your Leon's password.

Do you share my information with anyone?

We will not share your personal information with anyone, except as is required to fulfill your order. See details here about Leon's Privacy Policy.

Why is ordering online safe?

At Leon's, our customers are our number one priority. That’s why we go to such great lengths to guarantee the security of all credit card transactions. We use the best technology available to encrypt (scramble in code) all personal data you share with us, including your credit card and telephone numbers, name and address. See details here to learn more about Leon's Security Policies.


Delivery and Pick-Ups

How will my order be delivered?

Leon's delivers thousands of orders a day, quickly and efficiently. 

Here’s how it works:

  1. Complete your order on the Leon's website.
  2. Your order is then submitted for fulfillment. 
  3. When we accept your order, we will charge your credit card and provide you with:
    a. your Delivery Document Number – this is the reference number we will use for your delivery 
    b. contact information for the service representatives that can answer questions about your delivery. 
  4. After your order is accepted, you can track your order on our website by clicking “Order History” in your Leon's Account. 

Throughout the process, you’ll be taking advantage of some of the most advanced delivery systems in the industry. And, you will always have a local contact that can help you with any questions before or after your delivery.

When will my order be delivered?

Because Leon's has an extensive network of stores, your merchandise will be delivered fast – in days, not months, in most cases. Plus, we let you choose the delivery date before you check out so there's never a question as to when you'll receive your merchandise. Availability is available on the Product Details Page of each product. In the Delivery / Pickup section of the Shopping Cart, we'll show you the earliest date your merchandise is available. In checkout, once you've entered your exact address, we let you select a delivery date that is convenient for you, providing all products in your order is available at your local store. At Leon's, we want you to know exactly when you can get your merchandise, and let you choose a convenient day to receive it. You are also able to pick up any item for free in a local store. Sounds simple, but we're the only furniture website that offers this level of visibility and flexibility.

OK, I understand I'll get the details when I check out, but can you give me a hint about delivery time?

Our average delivery time is currently 7 days. The specifics for your order can be seen by clicking "Proceed to Checkout" from your Shopping Cart.

Can I pick up my merchandise?

Yes – when you place an order on our website, in most cases you can pick up your items at a Superstore near you for free. The Product Details Page of each product will tell you where and when items can be picked up at first glance. Once you place an order, your email confirmation will contain your service store location. We strongly recommend that you contact your service store prior to pick-up to confirm the order and stock availability

You said you deliver in days, but when I checkout, I receive a delivery date further out than I expect – what happened?

There are cases where demand for a particular collection is higher than we had anticipated. In these cases, we show you a delivery date that includes the time it will take for us to restock and deliver to you. In most cases, once an item has been restocked, delivery dates become significantly shorter again. If you have questions, you can email us at customercare@leons.ca with your order number, and we will be happy to provide any updated information about your order.

Why am I not able to select a delivery date during checkout?

A default date is provided for all out of stock, non-special-order products. Once stock arrives for your order, you will be contacted to schedule a more accurate date with your delivery store.

How can I see the status of my order?

To view the status of your order, simply login to your Leon's Account in the "Order History" section and select the order you want to review.

What's a Delivery Document?

As soon as you place your order at Leon's, we create an online form that begins tracking the status of your order. This form is called a Delivery Document, and represents the items that will be delivered to you on the expected delivery date. If you have multiple Delivery Documents for your order, you may receive separate delivery or pick-up dates for your merchandise, although Leon's will do everything possible to consolidate orders so everything arrives at the same time. Any splitting of orders into separate Delivery Documents is shown and explained in detail during the checkout process.

Can I change my delivery date?

Yes, the delivery date of your order can be changed — up until 48 hours before your delivery date. To change the date of delivery, simply contact your service store and request the change.

Will my furniture be assembled for me?

We will uncrate or unpack your new furniture purchase (with the exception of ready to assemble products) and we will set it in place.

Do you install appliances and electronics?

For delivery of appliances, including refrigerators, freezers, washers, dryers, dishwashers and ranges, we will uncrate and move your new purchase into place, but for insurance reasons our drivers cannot connect it to electrical, plumbing or gas outlets. For installation services, contact the customer service department of the Leon's store nearest you and request installation services for an additional fee. All built-in appliances, such as wall ovens and microwaves, will be left in cartons unless otherwise requested.

Smaller electronic items will be left in their original packaging. Larger size televisions will be removed from the carton. We do not mount or connect any electronics. A restocking fee may apply if uncrated televisions do not fit through doorways or into basements. Please measure the unit and your premises prior to delivery.

I received an email notifying me the status of my order has changed. Where can I see my order's new status?

All you have to do is login to your Leon's Account and select your Delivery Document in "Order History" for an updated status.

Can I cancel my order?

If you have NOT received your merchandise, you may cancel all or part of your order without a charge or fee by contacting us within 48 hours of your delivery date.
NOTE: Special Order products cannot be cancelled.

Please contact your service store location with a request for cancellation.

What is your return policy?

All sales are final. However if you discover concealed damage you have 72 hours to report it. Just call the customer service department of the Leon's store nearest you.

What if my merchandise arrives damaged?

If any damage is found when opening your furniture or appliance order, simply call our customer service department of the Leon's store nearest you within 3 days of receipt. Furniture and appliances will be repaired free of charge by Leon's or our agent. If the item cannot be repaired you will be offered an exact replacement at no extra charge. A reselection will be offered if no replacement is available.

All electronic sales are covered under the manufacturer warranty. A card detailing this warranty is packed with each article and is honoured by any of the manufacturer's approved service depots. Items cannot be exchanged without authorization from the manufacturer. If picked up, the item must be returned by you. Our trucks will exchange delivered items only.

Does Leon’s offer a warranty on its merchandise?

All merchandise purchased at Leon’s (excluding markdown and "As Is" sales) are covered by the manufacturer’s warranty. If a problem should arise, just call the customer service department of the Leon's store nearest you. We promise we will do whatever we can to make you happy.

Can you deliver outside Canada?

Sorry, we cannot deliver outside Canada at this time.


Pricing and Payments

Please note, all prices on this website are in Canadian dollars.

Are the prices in my Shopping Cart guaranteed?

Leon's makes every attempt to maintain the lowest prices on the items we offer, but price changes do occur, sometimes overnight. As a result, prices on items stored in your Shopping Cart are subject to change until you have actually placed your order. 

Please note, we reserve the right not to accept your order in the case of a pricing error or other technical issue. In the rare instance that your order is not accepted, you will be notified immediately and your order will be cancelled and refunded. 

Please also note that promotions on Leon's expire at midnight Eastern Time on the date indicated on Product Pages and Shopping Carts.

What types of payments do you accept?

Leon's accepts Visa (credit and debit), MasterCard, and American Express as types of online payment. We also accept Leon's Visa Desjardins cards for financing, in certain areas (Outside Quebec). Unfortunately we cannot accept Leon’s Citi cards, cheques or other means of payments at this time. 

Because we are not able to validate card addresses and security codes, we also cannot accept credit cards issued outside the United States and Canada at this time.

Do you sell Gift Cards?

Yes we do have gift cards available for sale in our store locations. Cards may be purchased in any denomination and may be used at any of our Leon's store locations across Canada. Unfortunately we cannot accept Leon's gift cards as payment online at this time.

I have a Leon’s gift card – can I redeem it online?

Currently we cannot accept Leon’s gift cards as payment online.

Do you charge my credit card at the time I place my order?

We will authorize your card when you complete your order, which includes confirming your account number and your available balance with your credit card company. Your card is not charged at this time. We will charge your credit card when your order is processed and accepted. Payment requirements are explained fully during the checkout process.

Do you accept COD orders?

We cannot accept COD orders. All orders must be paid in full prior to delivery.


Protection Plans

Do you offer protection for the products you sell?

Yes, we offer protection plans for upholstered and leather furniture, mattresses, and extended warranties for appliances and electronics.

How can I protect the merchandise I purchase?

When you click "Start Checkout" from your Leon's Shopping Cart, you'll arrive at the first step of our easy-to-use order process called "Warranty". If you have items in your order that can be protected, you'll see additional information and pricing.

Where can I see more details about these protection programs?

Click below for details of our protection plans:


Finding Help

What if I have questions about a product?

One of the benefits of Leon's is that there’s always someone nearby to answer any questions you may have. If you’re looking at an item and have questions, you can use the Store Locator and you’ll see the phone numbers of local stores waiting to answer your call. Prefer not to pick up the phone? You can email customercare@leons.ca with your inquiry – be sure to include the SKU number or link to the product page about which you have a question. You may also chat with Leon's Customer Care department during the week by clicking "Chat Now" at the top of the website. 

What if I have questions about my order?

As soon as your order is placed at Leon's, local service representatives are available to help with your order. We will send you the phone number for the customer support department as soon as your order is processed. And don't forget, an easy-to-access order status is always available online.


Financing

What do I need to qualify for your finance plans?

You must have a Leon's Visa Desjardins card in order to qualify for our finance plans.

How do I apply for a Leon's Visa Desjardins card?

You may apply for a Leon's Visa Desjardins card in one of our store locations or online. In store is a much quicker process as you may purchase and apply at the same time. If you apply online, you must wait for your Leon's Visa Desjardins card to be sent in the mail before you can purchase.

What do I need to qualify for a Visa Desjardins card?

All applications are submitted to Visa Desjardins for approval. You must provide Canadian issued Identification, Address, Employment and Income information. Valid ID includes driver's licence, passport, birth certificate, permanent resident card, landing card, certificate of indian status.

How do I know if I am approved?

If you apply in store, you may be approved immediately. If not, you will be contacted once the application is approved. If you apply online, you will receive an email within 48 hours. You may also contact 1-800-343-3539 with the online confirmation number with any inquiries.

What finance plans does Leon's offer and are there any fees?

We offer flexible finance plans in store and online. In stores our everyday plans/fees include:

  • 12 Months - $89.95
  • 12 Equal Months - $29.95
  • 6 Months - No Fee
  • Online we offer the same plans as in store with the exception of 6 months.

Where can I make a payment to my Visa Desjardins account?

You may pay at any banking institution. You may also pay in most Leon's store locations by cash or debit card. You must have your Visa Desjardins statement when making a payment in a Leon's store. If you wish to pay by cheque, please send the cheque by mail directly to Visa Desjardins, using the statement payment stub and envelope included in your invoice from Visa Desjardins.

Can I finance my online order?

Yes, however you must have a Leon's Visa Desjardins card in your possession.

  • For online orders, 15% of your order total will be charged at the time of purchase.
  • The remaining 85% of your order will be financed based on the finance plan you selected.
  • The Ship To information for your order MUST match the Bill To information on file for your Leon's Card at Visa Desjardins.
  • The Cardholder MUST be present at delivery to present your Leon's Visa Desjardins Card and to sign your receipt.
  • Both the Cardholder and the Leon's Visa Desjardins Card must be present if picking up merchandise from our store. Authorization is required at that time in order for merchandise to be released.

Accessibility

How do I obtain information about accessibility at Leon’s?

Leon’s is committed to providing the best possible service to all of our valued customers, including customers with disabilities. If you require special accessibility accommodation please speak directly with a manager at your nearest Leon’s location, or email your request to customercare@leons.ca. Someone will respond to you within 72 business hours. We will do everything reasonable to meet and exceed your expectations and make your experience with Leon’s Furniture as positive and comfortable as possible.